Skilljar incident
Degraded Performance - Increased Errors on Learner Experience
Skilljar experienced a minor incident on October 21, 2024 affecting Course Platform, lasting 2h 6m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 21, 2024, 03:31 PM UTC
We're aware of the ongoing issue with increased errors on the learner experience, and our engineering team is actively investigating. We are working diligently to uncover the root cause and restore services. We will update the status page as soon as we have identified the issue. Thank you for your patience and understanding as we address this matter.
- investigating Oct 21, 2024, 04:23 PM UTC
Our engineering team is continuing to investigate the issue causing increased errors on the learner experience. We have made progress in narrowing down potential causes and are working diligently to identify the root cause. We will provide further updates as we gather more information. Thank you for your continued patience and understanding as we work towards a resolution.
- monitoring Oct 21, 2024, 05:21 PM UTC
A fix has been implemented for the identified issue impacting the learner experience, our team has entered the monitoring phase. We are actively observing the system to ensure stability. Regular updates on the monitoring progress will be provided on the status page. Thank you for your continued patience.
- resolved Oct 21, 2024, 05:38 PM UTC
The identified issue with the learner experience has been resolved, and services are now operating smoothly. We appreciate your understanding and thank you for your patience.