Login issues after recent Microsoft update

Update timeline

1. investigating Apr 21, 2026, 05:47 PM UTC

   We're investigating an issue that is preventing users from logging into Sitelink after a recent Microsoft update. In the meantime, we recommend using Sitelink myHub or uninstalling the Microsoft update by going to your computer Settings > Windows Update> Update history > Uninstall Updates. Click on KB5083769 and Uninstall.

2. investigating Apr 23, 2026, 06:20 PM UTC

   Our team is still investigating the login issue. Thanks for your patience, and we will provide updates as we learn more.

3. investigating Apr 24, 2026, 05:08 PM UTC

   Our team is still investigating the login issue. Thanks for your patience, and we will provide updates as we learn more.

4. investigating Apr 27, 2026, 02:41 PM UTC

   Our team is still investigating the login issue. Thanks for your patience, and we will provide updates as we learn more.

5. monitoring Apr 30, 2026, 03:25 PM UTC

   We are continuing to monitor reports of SiteLink Web Edition login delays related to a recent Microsoft Windows update (KB5083769). While our Engineering team works to identify a code-based resolution, we have confirmed that the issue is specific to the interaction between this update and SQL components. Current Workarounds: 1. Use MyHub: Users experiencing login issues for the desktop application can access their site via MyHub, which remains unaffected. 2. Uninstall Microsoft update KB5083769: Navigate to Settings > Windows Update > Update history. Select Uninstall Updates. Locate KB5083769, click Uninstall, and restart your computer.