Sitejet experienced a major incident on August 17, 2023 affecting Website Editor and Customer Portal and 1 more component, lasting 18h 7m. The incident has been resolved; the full update timeline is below.
Affected components
Website EditorCustomer PortalAPIProject Management
Update timeline
- investigating Aug 17, 2023, 02:54 PM UTC
We are currently investigating this issue.
- monitoring Aug 17, 2023, 03:05 PM UTC
One of our database servers stopped operating, causing a brief overload of the entire cluster after it had to be resynchronized. All systems should be operational again. We will soon take measures to increase bandwidth to avoid such problems in the future.
- resolved Aug 18, 2023, 08:48 AM UTC
This incident has been resolved.