Sitejet incident

Database Issue

Major Resolved View vendor source →

Sitejet experienced a major incident on August 30, 2023 affecting Website Editor and Customer Portal and 1 more component, lasting 6h 37m. The incident has been resolved; the full update timeline is below.

Started
Aug 30, 2023, 07:09 AM UTC
Resolved
Aug 30, 2023, 01:46 PM UTC
Duration
6h 37m
Detected by Pingoru
Aug 30, 2023, 07:09 AM UTC

Affected components

Website EditorCustomer PortalSending e-mail (SMTP)APIWebmailProject Management

Update timeline

  1. investigating Aug 30, 2023, 07:26 AM UTC

    We are currently investigating this issue.

  2. monitoring Aug 30, 2023, 07:33 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Aug 30, 2023, 07:42 AM UTC

    We are continuing to monitor for any further issues.

  4. monitoring Aug 30, 2023, 11:10 AM UTC

    We are continuing to monitor for any further issues.

  5. resolved Aug 30, 2023, 01:46 PM UTC

    This incident has been resolved.