Site24x7 experienced a major incident on July 15, 2026 affecting APM Service (plusinsight.site24x7.com) and REST API and 1 more component, lasting 5h 15m. The incident has been resolved; the full update timeline is below.
Affected components
APM Service (plusinsight.site24x7.com)REST APIServer Service (plus.site24x7.com)Site24x7 StatusIQSite24x7 Website
Update timeline
- investigating Jul 15, 2026, 07:25 AM UTC
We are experiencing increased load on one of our MySQL clusters, which is causing slowness while accessing Site24x7. Our team is actively investigating and working to resolve the issue as quickly as possible.
- resolved Jul 15, 2026, 12:40 PM UTC
The incident has been resolved, and we are continuing to monitor the service.