Sisense experienced a notice incident on October 20, 2025 affecting Sisense Managed Service, lasting 15h 43m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 20, 2025, 07:49 AM UTC
We are currently aware of ongoing AWS issues impacting the us-east-1 region. As a result, some of our managed services in this region may experience degraded performance or intermittent problems. Our team is actively monitoring the situation and will provide updates as more information becomes available.
- monitoring Oct 20, 2025, 10:08 AM UTC
We can confirm global services and features that rely on us-east-1 have recovered. We’ll keep monitoring closely and share more updates as needed.
- resolved Oct 20, 2025, 11:32 PM UTC
Incident was resolved - AWS experienced an outage in the us-east-1 region earlier today, which caused minor issues with some ALBs and VPN connections for customers hosted there. All services are now fully operational.