Sisense experienced a minor incident on October 29, 2025 affecting Sisense Managed Service, lasting 4h 35m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 29, 2025, 06:52 PM UTC
We are currently experiencing service degradation that affects the creation of new environments and the upgrade of existing environments.
- monitoring Oct 29, 2025, 06:55 PM UTC
Status Summary: No Impact to Running Environments: Your currently deployed applications and services are operational and unaffected by this issue. Affected Operations: Issues with creating new environments and initiating upgrades may fail due to dependency errors. Root Cause: This degradation is a result of an upstream Azure platform problem, specifically involving Azure Front Door. This issue is preventing the successful download of required Helm binaries, as tracked in Helm GitHub Issue #13303. Reference the Upstream Status: For more information on the cause, please refer to the Azure Status Page. Mitigation: Our team is actively monitoring the Azure status and will automatically resume all affected operations as soon as the upstream service is restored. We will provide an update when normal service is resumed.
- resolved Oct 29, 2025, 11:28 PM UTC
This incident has been resolved.