Sisense incident

CDT platform is unavailable to some clients due to SSL certificate error

Major Resolved View vendor source →

Sisense experienced a major incident on January 6, 2026 affecting Sisense for Cloud Data Teams, lasting 1h 36m. The incident has been resolved; the full update timeline is below.

Started
Jan 06, 2026, 03:55 PM UTC
Resolved
Jan 06, 2026, 05:32 PM UTC
Duration
1h 36m
Detected by Pingoru
Jan 06, 2026, 03:55 PM UTC

Affected components

Sisense for Cloud Data Teams

Update timeline

  1. investigating Jan 06, 2026, 03:55 PM UTC

    Due to issues with the SSL certificate, some clients might experience an error while trying to log in. Our engineering team is aware of the situation and is investigating the matter in order to come up with a workaround or a fix.

  2. investigating Jan 06, 2026, 03:56 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Jan 06, 2026, 05:19 PM UTC

    A fix was deployed, and the engineering team is continuously monitoring the state of the platform to make sure that the performance is back to normal.

  4. resolved Jan 06, 2026, 05:32 PM UTC

    The platform's performance has been restored to the normal level.