Sisense experienced a notice incident on May 8, 2026 affecting Sisense Managed Service, lasting 1d 8h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 08, 2026, 01:11 AM UTC
Please be aware that AWS (Amazon Web Services) is currently reporting significant hardware and power issues in the US-EAST-1 (N. Virginia) region. For the most up-to-date information on their infrastructure recovery, please follow the official AWS Health Dashboard https://health.aws.amazon.com/health/status . Unfortunately, our Sisense servers are also severely impacted by this event. As a result, users may experience total loss of access, dashboard loading failures, or significant latency. Our engineering team is actively monitoring the AWS recovery process and is working to restore Sisense services as quickly as hardware availability allows. We apologize for this disruption and will provide further updates here as soon as we have more information.
- identified May 08, 2026, 01:21 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring May 08, 2026, 01:22 AM UTC
A fix has been implemented and we are monitoring the results.
- monitoring May 08, 2026, 11:40 AM UTC
We have observed a stabilization in our system metrics, and Sisense services have returned to normal operation. This coincides with progress made by AWS in restoring cooling and power to the affected infrastructure in the US-EAST-1 region. While our services are currently performing as expected, we are keeping this incident in Monitoring status as AWS continues their final recovery efforts. We will continue to verify data integrity and performance throughout the day. For the latest on the underlying AWS infrastructure, please refer to: https://health.aws.amazon.com/health/status
- resolved May 09, 2026, 09:40 AM UTC
AWS has officially resolved the thermal and power event in the US-EAST-1 region. All underlying infrastructure supporting our Sisense servers has been stabilized and is performing at pre-event levels. Our engineering team has verified that our services are fully operational. We will continue to perform routine checks to ensure long-term stability, but we consider this incident fully resolved. Thank you for your patience while we navigated this external disruption. https://health.aws.amazon.com/health/status