SIP US experienced a minor incident on March 6, 2023 affecting Management Portal, lasting 2d 12h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 06, 2023, 12:47 AM UTC
We are experiencing some delays with Call Detail Records appearing in the SIP.US Customer Portal. This issue is under investigation. We will provide updates as they are available.
- monitoring Mar 06, 2023, 03:51 PM UTC
Mitigation has been initiated and we're seeing Call Detail Records being displayed at a normal function. We're currently monitoring for stability.
- investigating Mar 08, 2023, 01:59 AM UTC
We are currently experiencing degraded performance in our CDR processing systems. CDRs may not be available. This issue is under investigation. We will provide updates as they are available.
- monitoring Mar 08, 2023, 02:57 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Mar 08, 2023, 01:29 PM UTC
This incident has been resolved.