SIP US incident

GW4 and GW5 degraded performance

Minor Resolved View vendor source →

SIP US experienced a minor incident on September 2, 2026 affecting Inbound Voice and Outbound Voice, lasting 2h 16m. The incident has been resolved; the full update timeline is below.

Started
Sep 02, 2026, 02:04 PM UTC
Resolved
Sep 02, 2026, 04:21 PM UTC
Duration
2h 16m
Detected by Pingoru
Sep 02, 2026, 02:04 PM UTC

Affected components

Inbound VoiceOutbound Voice

Update timeline

  1. investigating Sep 02, 2026, 02:04 PM UTC

    We are currently investigating degraded performance on GW4 and GW5, however, we are continuing to see calls complete.

  2. identified Sep 02, 2026, 02:37 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Sep 02, 2026, 03:20 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Sep 02, 2026, 04:21 PM UTC

    This incident has been resolved.