SIP US experienced a minor incident on August 7, 2023 affecting Outbound Voice, lasting 2h 25m. The incident has been resolved; the full update timeline is below.
Affected components
Outbound Voice
Update timeline
- investigating Aug 07, 2023, 07:14 PM UTC
A portion of outbound calls, particularly to smaller markets, may fail due to an issue with an underlying provider. We are engaged with the relevant parties for resolution.
- monitoring Aug 07, 2023, 07:50 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 07, 2023, 09:40 PM UTC
This incident has been resolved.