SIP US experienced a major incident on July 9, 2024 affecting Inbound Voice, lasting 16h 12m. The incident has been resolved; the full update timeline is below.
Affected components
Inbound Voice
Update timeline
- identified Jul 09, 2024, 07:58 PM UTC
We are experiencing connectivity issues to gw2.sip.us. gw1.sip.us is fully operational. Engineering is looking into the issue.
- identified Jul 09, 2024, 10:18 PM UTC
The datacenter that host our gw2.sip.us is down due to power outages from hurricane Beryl. Trunks are currently showing offline but gw1.sip.us up. Gw1.sip.us is fully operational.
- monitoring Jul 10, 2024, 01:22 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 10, 2024, 12:10 PM UTC
This incident has been resolved.