SIP US incident

Fax to Email Service

Critical Resolved View vendor source →

SIP US experienced a critical incident on April 24, 2026 affecting Fax Service, lasting 3h 50m. The incident has been resolved; the full update timeline is below.

Started
Apr 24, 2026, 08:11 PM UTC
Resolved
Apr 25, 2026, 12:01 AM UTC
Duration
3h 50m
Detected by Pingoru
Apr 24, 2026, 08:11 PM UTC

Affected components

Fax Service

Update timeline

  1. investigating Apr 24, 2026, 08:11 PM UTC

    We are currently investigating an issue with the fax-to-email service

  2. investigating Apr 25, 2026, 12:01 AM UTC

    We are continuing to investigate this issue.

  3. resolved Apr 25, 2026, 12:01 AM UTC

    We have identified and resolved the issue and have conducted multiple tests confirming that the Fax‑to‑Email service is fully operational and restored.