Simwood experienced a notice incident on October 3, 2025 affecting Operations Desk, lasting 3d 1h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 03, 2025, 09:07 AM UTC
AirWallex, who we use for global automated payment processing, have "temporarily" suspended our account for incoming payments. They haven't said why or for how long and gave us the courtesy of zero notice. Any payments sent this route will therefore be returned to senders and not applied to Simwood accounts. Please use our back-up Lloyds Bank account which is shown in the document linked from https://si.mw/jp2qgym or one of the alternative payment methods (card or stablecoin) described at: https://si.mw/ro4n9hd . We apologise for any inconvenience and will update this as soon as we know more about this as yet unjustified (and in our opinion totally undeserved and heavy-handed) action.
- monitoring Oct 06, 2025, 09:53 AM UTC
New payment processing is now in place in all currencies and account details are being updated now. Customers may continue to send to the Lloyds account but payments will be manually processed; sending to the new bank details (with only the account number as reference) will resume automated top-ups on receipt. AirWallex have refused to provide any information and continue to reject incoming payments. We will therefore be terminating all AirWallex accounts across all businesses, regardless of what this transpires to be, and updating details in due course.
- resolved Oct 06, 2025, 11:06 AM UTC
Bank details are updated on the document linked from https://si.mw/jp2qgym (our support portal). Please note this is on the simwood.com domain - we will never email you bank details. Alternative payment methods (card or stablecoin) are described at: https://si.mw/ro4n9hd We're sorry for any inconvenience caused by AirWallex's grossly unreasonable and still unjustified actions.