Simwood experienced a notice incident on November 1, 2019, lasting 2h 13m. The incident has been resolved; the full update timeline is below.
Update timeline
- identified Nov 01, 2019, 02:39 PM UTC
We are aware of an issue affecting some SMS message deliverability and are investigating. Some customers may experience delays in inbound and outbound SMS. This incident will be updated with more information as soon as it is available.
- resolved Nov 01, 2019, 04:52 PM UTC
This was resolved as of 1615. We are aware that some customers are continuing to receive messages from earlier, this is as a result of them being queued upstream of Simwood and we cannot control when the originating network retries where the message could not be delivered initially. Please accept our apologies for any inconvenience caused.