Simwood experienced a notice incident on November 19, 2019, lasting 2h 52m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Nov 19, 2019, 10:38 AM UTC
Whilst aggregate volumes look normal, some customers have reported high PDD or timeouts on certain calls. We're investigating.
- investigating Nov 19, 2019, 11:37 AM UTC
We have identified an issue with excessive PDD on some inbound and outbound calls causing calls to fail with a timeout affecting many customers. We will update as soon as we have affirmative information and by 11:50 regardless.
- monitoring Nov 19, 2019, 11:44 AM UTC
The PDD issue has been identified and addressed. Traffic over the last five minutes appears to be returning to normal. We will continue to monitor traffic.
- resolved Nov 19, 2019, 01:30 PM UTC
This incident has been resolved.