Simwood incident

Invoices in Portal and API

Notice Resolved View vendor source →

Simwood experienced a notice incident on February 18, 2020 affecting API and Portal, lasting 23h 20m. The incident has been resolved; the full update timeline is below.

Started
Feb 18, 2020, 10:27 AM UTC
Resolved
Feb 19, 2020, 09:47 AM UTC
Duration
23h 20m
Detected by Pingoru
Feb 18, 2020, 10:27 AM UTC

Affected components

API and Portal

Update timeline

  1. investigating Feb 18, 2020, 10:27 AM UTC

    We are currently investigating an issue preventing the display and retrieval of Invoices in the Portal and API, no other services are affected and we would like to reassure you this does not affect any other aspect of billing, such as CDRs.

  2. identified Feb 18, 2020, 12:58 PM UTC

    This has been identified as an integration issue between Simwood and the Xero API and is being investigated. Only retrieval of invoices is affected, Invoices are still being generated as normal and this does not affect any other aspect of billing such as CDRs.

  3. resolved Feb 19, 2020, 09:47 AM UTC

    This appears to be resolved and is now working as expected. We will continue to monitor this, and await a response from Xero regarding the underlying cause. Please accept our apologies for any inconvenience caused.