Simwood experienced a notice incident on June 4, 2020 affecting Voice, lasting 42m. The incident has been resolved; the full update timeline is below.
Affected components
Voice
Update timeline
- monitoring Jun 04, 2020, 03:47 PM UTC
We have just performed (16.37 BST) an emergency reload of one of our London edge proxies which had stopped processing TCP traffic. Calls were failing over to Slough internally but with increased PDD.
- resolved Jun 04, 2020, 04:29 PM UTC
We have been closely monitoring since the restart and are happy that everything is working as expected.