Simwood experienced a major incident on June 9, 2020 affecting Voice, lasting 2h 46m. The incident has been resolved; the full update timeline is below.
Affected components
Voice
Update timeline
- identified Jun 09, 2020, 05:39 PM UTC
We are aware of an issue affecting calls to and from numbers on the Vodafone network. This fault is beyond the Simwood network, and our own services are operating normally, however we will continue to update this incident with further information as it becomes available.
- identified Jun 09, 2020, 05:42 PM UTC
We are continuing to monitor this issue.
- resolved Jun 09, 2020, 08:26 PM UTC
This issue appears to be resolved and our monitoring shows calls completing normally.