Simwood experienced a minor incident on January 27, 2021 affecting API and Portal, lasting 2h 45m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 27, 2021, 05:03 PM UTC
The API is working slowly for some functions and as the Portal works off of that, it is also affected. We have noted that the download of CDRs, rates and invoices are reported as being affected and are investigating
- identified Jan 27, 2021, 05:14 PM UTC
Some mitigation has been applied and some functions appear to be working correctly. Those are being monitored but work continues in other areas
- monitoring Jan 27, 2021, 07:05 PM UTC
A change has been implemented and we believe all services are responding correctly and promptly. Please raise a ticket or comment in our Community Slack channel should you find otherwise. We will continue to monitor the service in the interim. We apologise for any interruption to your service with us.
- resolved Jan 27, 2021, 07:49 PM UTC
This incident is now resolved. Apologies again for any interruption accessing information.