Simwood experienced a notice incident on June 7, 2022 affecting London and Voice, lasting 1h 50m. The incident has been resolved; the full update timeline is below.
Affected components
LondonVoice
Update timeline
- investigating Jun 07, 2022, 03:48 PM UTC
We are seeing elevated errors on our London SIP edge. Whilst this will not affect customers properly configured to use FQDN and SRV, we have manually failed DNS over to another Availability Zone for those who are not. We are investigating the underlying issue.
- monitoring Jun 07, 2022, 04:50 PM UTC
This has been stable since the incident was opened but we continue to investigate the root cause and will likely need to continue to do so once the incident is closed. DNS has been returned but we again urge customers to respect SRV or at least DNS for seamless failover in cases like this.
- resolved Jun 07, 2022, 05:38 PM UTC
This incident has been resolved.