Simwood experienced a minor incident on January 6, 2020 affecting Operations Desk, lasting 2m. The incident has been resolved; the full update timeline is below.
Affected components
Operations Desk
Update timeline
- identified Jan 06, 2020, 10:39 AM UTC
Due to a fire alarm within the Bristol office we are currently unable to receive incoming calls to our main telephone number and ticket responses may be delayed. All Simwood services, and the Simwood network, remain unaffected. Please accept our apologies for any inconvenience this may cause.
- resolved Jan 06, 2020, 10:41 AM UTC
We are now back in the office and calls are being answered as normal.