Simwood experienced a notice incident on July 16, 2020 affecting Voice, lasting 3h 4m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 16, 2020, 10:33 AM UTC
We have noticed a higher number of failures than normal to Vodafone destinations out-with the Simwood network. We have made on-net changes where we can but are investigating further.
- monitoring Jul 16, 2020, 12:14 PM UTC
Having previously taken all Vodafone interconnects out of route whilst testing, we have determined this is only affecting our Vodafone interconnects in the Leeds area. All others have been restored to service now and are passing traffic. We will leave those in the Leeds area down and escalate with Vodafone separately. We will monitor for an hour and then mark this issue resolved if that proves to be the case; we have ample redundant capacity between our networks elsewhere.
- resolved Jul 16, 2020, 01:37 PM UTC
This incident has been resolved.