Simwood experienced a minor incident on December 14, 2020 affecting Operations Desk, lasting 44m. The incident has been resolved; the full update timeline is below.
Affected components
Operations Desk
Update timeline
- investigating Dec 14, 2020, 12:13 PM UTC
Google appear to have a large outage which they have yet to acknowledge. We use Google Apps for our email and thus are presently not receiving emails into our ticketing system. If you have urgent requirements, please telephone us. No Simwood services are otherwise affected.
- identified Dec 14, 2020, 12:20 PM UTC
Google have now acknowledged the issue on https://www.google.com/appsstatus#hl=en&v=status
- monitoring Dec 14, 2020, 12:33 PM UTC
We are seeing some emails arriving now although the service is still down according to Google.
- resolved Dec 14, 2020, 12:58 PM UTC
Google report the incident resolved and we're seeing still seeing email flowing.