Simwood experienced a minor incident on December 23, 2020 affecting Operations Desk, lasting 3h 26m. The incident has been resolved; the full update timeline is below.
Affected components
Operations Desk
Update timeline
- investigating Dec 23, 2020, 10:05 AM UTC
Our Support Ticket system, provided by Zendesk, is down. We can continue to take calls and tickets emailed to [email protected]. We have raised an urgent ticket with Zendesk
- identified Dec 23, 2020, 10:19 AM UTC
Zendesk has acknowledged they have a problem. Their status page doesn't reflect this at this time.
- monitoring Dec 23, 2020, 10:33 AM UTC
Zendesk appears to be functionally normally now. Their status page reflects there is an incident so we will continue to monitor performance and their updates
- resolved Dec 23, 2020, 01:31 PM UTC
This incident has been resolved.