Simwood experienced a minor incident on January 12, 2021 affecting Voice, lasting 1h 44m. The incident has been resolved; the full update timeline is below.
Affected components
Voice
Update timeline
- investigating Jan 12, 2021, 01:59 PM UTC
We are receiving notifications of calls not completing to some ported numbers and are investigating
- identified Jan 12, 2021, 02:22 PM UTC
An issue has been identified for inbound calls to some ported numbers and is been worked on
- identified Jan 12, 2021, 02:36 PM UTC
A partial fix has been implemented which should help some calls. Work on the core problem is ongoing
- monitoring Jan 12, 2021, 02:48 PM UTC
A fix has been implemented and we are monitoring calls to previously affected numbers
- monitoring Jan 12, 2021, 02:53 PM UTC
We are continuing to monitor for any further issues.
- resolved Jan 12, 2021, 03:43 PM UTC
This incident has been resolved. Apologies to those affected by this.