Simwood experienced a minor incident on November 12, 2021 affecting Voice and API and Portal, lasting 2h 45m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 12, 2021, 09:01 AM UTC
We are currently investigating this issue.
- investigating Nov 12, 2021, 09:10 AM UTC
We are continuing to investigate this issue.
- investigating Nov 12, 2021, 09:35 AM UTC
We are still investigating, and traffic appears to have improved.
- monitoring Nov 12, 2021, 09:49 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Nov 12, 2021, 11:47 AM UTC
We saw instability in a single router within our Telehouse East site. This was due to a hardware limit being reached which we believe was the indirect result of overnight maintenance at a peer network. Addressing this caused widespread reconvergence across the network. We are monitoring the status of this router in case of recurrence but it has been stable since 9.34am.