Simwood experienced a minor incident on November 29, 2021 affecting API and Portal, lasting 3h 44m. The incident has been resolved; the full update timeline is below.
Affected components
API and Portal
Update timeline
- investigating Nov 29, 2021, 12:54 PM UTC
We are currently investigating this issue.
- identified Nov 29, 2021, 01:04 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Nov 29, 2021, 01:23 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Nov 29, 2021, 04:39 PM UTC
Reports are processed sequentially and a single customer was effectively causing a Denial of Service with thousands of requests for a heavy report, which was in turn delaying others beyond the timeout the API has. The API, portal and the platform in general were otherwise fine and this functioned as expected.