Simwood incident

Intermittent issues with portal / API - degraded performance

Minor Resolved View vendor source →

Simwood experienced a minor incident on December 14, 2021 affecting API and Portal, lasting 5h 40m. The incident has been resolved; the full update timeline is below.

Started
Dec 14, 2021, 03:28 PM UTC
Resolved
Dec 14, 2021, 09:08 PM UTC
Duration
5h 40m
Detected by Pingoru
Dec 14, 2021, 03:28 PM UTC

Affected components

API and Portal

Update timeline

  1. investigating Dec 14, 2021, 03:28 PM UTC

    We have received reports of intermittent issues that are impacting the API / Portal. This is currently being investigated and we'll update accordingly.

  2. identified Dec 14, 2021, 03:54 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Dec 14, 2021, 04:25 PM UTC

    We are continuing to investigate the cause of the issue and identifying a robust resolution - the portal is back to being accessible.

  4. resolved Dec 14, 2021, 09:08 PM UTC

    This incident has been resolved.