Simwood incident

Reduced network redundancy in Manchester availability zone

Notice Resolved View vendor source →

Simwood experienced a notice incident on September 25, 2024 affecting Manchester, lasting 5h 46m. The incident has been resolved; the full update timeline is below.

Started
Sep 25, 2024, 04:56 PM UTC
Resolved
Sep 25, 2024, 10:42 PM UTC
Duration
5h 46m
Detected by Pingoru
Sep 25, 2024, 04:56 PM UTC

Affected components

Manchester

Update timeline

  1. investigating Sep 25, 2024, 04:56 PM UTC

    There is currently reduced network redundancy in our Manchester availability zone due to an identified issue with an optical transport link. Vendor has identified an issue with a line card in Leeds and an engineer is being sent to perform a replacement, expected on-site at 22:15. No service or traffic impacted, but site is considered at-risk.

  2. monitoring Sep 25, 2024, 10:17 PM UTC

    The optical card has been replaced and the link has been restored. Status will remain in “monitoring” until we have confirmation from the engineers, vendor, and when we have satisfied our internal checks.

  3. resolved Sep 25, 2024, 10:42 PM UTC

    All alarms have been cleared. Resolving this incident.