Simpro experienced a minor incident on October 20, 2026 affecting Datafeed Portal, lasting 40m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 20, 2026, 08:25 PM UTC
We are aware that users are unable to access Datafeed. Our engineering team has been notified and is actively investigating. We apologise for the inconvenience and will provide further updates shortly.
- identified Oct 20, 2026, 08:31 PM UTC
Our engineering team has identified the root cause of the issue affecting Datafeed and are actively working on a fix as quickly as possible. Further updates will be provided here as they become available.
- monitoring Oct 20, 2026, 08:47 PM UTC
Service has been restored and Datafeed is fully accessible. Our engineering team continues to monitor the situation to ensure stability. We apologise for any inconvenience caused.
- resolved Oct 20, 2026, 09:06 PM UTC
All systems have returned to normal operation with no further impact expected. Our engineering team will work to mitigate the risk of a similar event in the future. We apologise for the inconvenience.