SimplyPrint incident

API, Mail service (external: Zoho Mail / Zeptomail), and 1 other service are down

Major Resolved View vendor source →

SimplyPrint experienced a major incident on December 18, 2025 affecting Main services (API) and Main services (Cloud Slicing API) and 1 more component, lasting 9h 51m. The incident has been resolved; the full update timeline is below.

Started
Dec 18, 2025, 11:58 AM UTC
Resolved
Dec 18, 2025, 09:50 PM UTC
Duration
9h 51m
Detected by Pingoru
Dec 18, 2025, 11:58 AM UTC

Affected components

Main services (API)Main services (Cloud Slicing API)Main services (Mail service (external: Zoho Mail / Zeptomail))

Update timeline

  1. investigating Dec 18, 2025, 11:58 AM UTC

    Cloud Slicing API went down.

  2. resolved Dec 18, 2025, 09:50 PM UTC

    Mail service (external: Zoho Mail / Zeptomail) recovered.