Affected components
Update timeline
- investigating Feb 03, 2026, 09:27 AM UTC
We are investigating an issue on one link between our Reading Datacentre and London, this link is currently down and therefore the network should be considered at-risk. We are engaging with our upstream supplier to determine a root cause and implement a fix.
- investigating Feb 03, 2026, 03:53 PM UTC
Our supplier has identified the root cause and is undertaking remedial work to address the underlying issue. The network remains at risk at this time.
- investigating Feb 03, 2026, 04:52 PM UTC
Our supplier has completed the remedial work and confirmed the fix is in place. The network is no longer at risk. We will continue to monitor the link overnight as a precaution.
- resolved Feb 03, 2026, 04:59 PM UTC
This incident has been resolved.
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