Simplero incident

Broken dashboard and event pages on sites

Major Resolved View vendor source →

Simplero experienced a major incident on June 17, 2025 affecting Web interface and API, lasting 1h 36m. The incident has been resolved; the full update timeline is below.

Started
Jun 17, 2025, 07:05 PM UTC
Resolved
Jun 17, 2025, 08:42 PM UTC
Duration
1h 36m
Detected by Pingoru
Jun 17, 2025, 07:05 PM UTC

Affected components

Web interface and API

Update timeline

  1. identified Jun 17, 2025, 07:05 PM UTC

    We have identified the release that broke those pages and are working to resolve the issue ASAP.

  2. identified Jun 17, 2025, 07:06 PM UTC

    We are continuing to work on a fix for this issue.

  3. identified Jun 17, 2025, 07:17 PM UTC

    We have fixed the issue on the dashboard, and identified a second related issue with time zone detection on the sites events page. We have already implemented a fix and it should soon be resolved.

  4. identified Jun 17, 2025, 07:28 PM UTC

    We have fixed the issue and all pages are now fully functional again.

  5. resolved Jun 17, 2025, 08:42 PM UTC

    This incident has been resolved.