SimpleConsign experienced a notice incident on April 1, 2023 affecting SimpleConsign App, lasting 21h 56m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 01, 2023, 01:47 PM UTC
Some stores are reporting monthly fee entries for the 1st are not charged or were double charged. Looking at it now.
- identified Apr 01, 2023, 02:19 PM UTC
Duplicates gone - the payout amount will be correct but the displayed balance on the consignment tab is displaying incorrectly. This does not impact consignor access.
- monitoring Apr 01, 2023, 03:46 PM UTC
The displayed balance on the consignment tab should correct overnight. The amount shown on the payout screen is the correct amount and the amount shown in consignor access should also be correct. The consignment tab grid is calculated like the dashboard. When you payout that is calculated at that very moment.
- monitoring Apr 02, 2023, 11:43 AM UTC
We are continuing to monitor for any further issues.
- resolved Apr 02, 2023, 11:43 AM UTC
This incident has been resolved.