SimpleConsign experienced a critical incident on February 18, 2023 affecting Cloud Printing, lasting 123d 17h. The incident has been resolved; the full update timeline is below.
Affected components
Cloud Printing
Update timeline
- identified Feb 18, 2023, 10:00 PM UTC
Cloud Printing will be offline until further notice. This should impact only stores on the Professional plan using Cloud Printing. Until this feature is available again please print using the computers connected directly to the printers. After further investigation it was determined that cloud printing was causing latency for some of our stores and is going to be redone completely.
- resolved Jun 22, 2023, 03:24 PM UTC
Our cloud printing service is back up. Please review the link below for guidance for setting up this feature. https://wiki.traxia.com/support/common-questions/create-a-cloud-printer