SimpleConsign incident

Voicemail Support Ticket Submission Issue

Notice Resolved View vendor source →

SimpleConsign experienced a notice incident on July 28, 2023, lasting 5d 2h. The incident has been resolved; the full update timeline is below.

Started
Jul 28, 2023, 02:59 PM UTC
Resolved
Aug 02, 2023, 05:05 PM UTC
Duration
5d 2h
Detected by Pingoru
Jul 28, 2023, 02:59 PM UTC

Update timeline

  1. investigating Jul 28, 2023, 02:59 PM UTC

    Unfortunately, we have recently identified a technical problem that is preventing us from properly receiving and processing support tickets submitted via voicemail. Our technical team is actively investigating the root cause of the problem to resolve it as quickly as possible. We understand the importance of providing a smooth and efficient support experience, and we sincerely apologize for any inconvenience this may have caused. In the meantime, if you have submitted a support ticket via voicemail and have not received a response within our standard response time, we kindly ask you to consider the following alternatives: Submit a ticket via support widget within the software: https://wiki.traxia.com/support/submit-a-support-ticket#support-widget Submit a ticket via email: https://wiki.traxia.com/support/submit-a-support-ticket#email

  2. resolved Aug 02, 2023, 05:05 PM UTC

    This incident has been resolved.