Simplecast experienced a major incident on August 28, 2019 affecting Processing and Retrieval, lasting 6h 7m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 28, 2019, 03:57 PM UTC
We are currently experiencing upstream issues with our Google Cloud provider. NO analytics will be lost during this time. We are working to restore services as quickly as possible.
- identified Aug 28, 2019, 04:22 PM UTC
The issue has been identified and will be resolved once Google Cloud fully restores their upstream issues. NO analytics will be lost during this time.
- identified Aug 28, 2019, 06:01 PM UTC
Google Cloud connectivity has now been resolved and we are currently rebooting and bringing all of our analytics services back up online. NO analytics have been lost during this time.
- identified Aug 28, 2019, 08:14 PM UTC
The analytics processing and retrieval system is back online and is currently undergoing verification of data integrity. NO analytics have been lost during this time.
- monitoring Aug 28, 2019, 10:01 PM UTC
Analytics are currently 2 hours behind real-time. We are actively processing data to bring analytics back to normal. NO analytics have been lost during this time.
- monitoring Aug 28, 2019, 10:04 PM UTC
We are continuing to monitor for any further issues.
- resolved Aug 28, 2019, 10:04 PM UTC
This incident has been resolved.