Simplecast experienced a notice incident on October 31, 2019 affecting Processing, lasting 21h 38m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring Oct 31, 2019, 03:29 PM UTC
Yesterday, we identified outside networks (eg. servers) sending traffic to our audio files that were not legitimate downloads. These illegitimate downloads affected downloads between Oct 22-30, 2019. Per IAB's guidelines, hosts are expected to actively blacklist any network traffic that has been identified as purposefully or inadvertently inflating traffic. We are now actively blocking this traffic. You may see numbers between Oct 22-30, 2019 return to previous normals. If you have any additional questions or concerns let us know!
- monitoring Oct 31, 2019, 07:57 PM UTC
We are currently seeing over a 3 hour delay (approximately since 15:00 UTC) in analytics processing. NO data has been lost and we are actively processing analytics back up to now.
- monitoring Oct 31, 2019, 11:28 PM UTC
Analytics have returned to their normal processing schedule. If you have any additional questions or concerns let us know!
- resolved Nov 01, 2019, 01:08 PM UTC
This incident has been resolved.