Simplecast incident

Analytics Reporting Delays

Minor Resolved View vendor source →

Simplecast experienced a minor incident on November 4, 2019 affecting Retrieval, lasting 3h 8m. The incident has been resolved; the full update timeline is below.

Started
Nov 04, 2019, 04:50 PM UTC
Resolved
Nov 04, 2019, 07:59 PM UTC
Duration
3h 8m
Detected by Pingoru
Nov 04, 2019, 04:50 PM UTC

Affected components

Retrieval

Update timeline

  1. identified Nov 04, 2019, 04:50 PM UTC

    We have identified that at ~8:00 AM EST analytics ingestion and reporting started to fall behind due to an issue with a service provider. NO data has been lost and we have been actively processing analytics back up to now.

  2. identified Nov 04, 2019, 04:51 PM UTC

    We are continuing to work on a fix for this issue.

  3. resolved Nov 04, 2019, 07:59 PM UTC

    This incident has been resolved.