Simplecast experienced a minor incident on August 13, 2020 affecting Processing, lasting 5h 4m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 13, 2020, 04:19 PM UTC
We have identified that at ~7:00 AM EST analytics ingestion and reporting started to fall behind. NO data has been lost and we are actively processing analytics back up to now.
- identified Aug 13, 2020, 04:23 PM UTC
The issue has been identified and a fix is being implemented.
- identified Aug 13, 2020, 06:59 PM UTC
We are still actively processing analytics and are continuing to monitor the situation.
- identified Aug 13, 2020, 08:11 PM UTC
We are nearing completion of processing all delayed analytics. Dashboard and API analytics reporting will be returning to normal soon. NO data has been lost throughout this period time.
- monitoring Aug 13, 2020, 09:14 PM UTC
We have completed all analytics processing, Dashboard and API analytics reporting have returned to normal and we are currently monitoring analytics. NO data has been lost throughout this time.
- resolved Aug 13, 2020, 09:23 PM UTC
We have completed all analytics processing, Dashboard and API analytics reporting have returned to normal. NO data has been lost throughout this time.