Simon Data experienced a minor incident on May 16, 2022 affecting Simon Data Syncs, lasting 3d 1h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 16, 2022, 02:05 PM UTC
We are currently experiencing a service disruption with Simon Data's Facebook integration affecting data syncs to the Facebook platform. Our engineering team is working to identify the root cause and implement a solution in collaboration with the Meta Developer Operations team.
- identified May 17, 2022, 01:58 PM UTC
Our engineering team, in collaboration with Meta's team, has identified the issue and is working with Meta's development team to put the solution in place.
- monitoring May 18, 2022, 05:24 PM UTC
Simon’s Facebook integration functionality has been restored, however we will be actively monitoring for any additional issues. Our team will contact you directly if it is necessary for your account to re-authenticate your Facebook credentials on the Simon Data integrations page.
- resolved May 19, 2022, 03:20 PM UTC
This incident has been now resolved.