Simon Data experienced a minor incident on August 26, 2022 affecting Simon Mail (message sending), lasting 2h 53m. The incident has been resolved; the full update timeline is below.
Affected components
Simon Mail (message sending)
Update timeline
- identified Aug 26, 2022, 03:53 PM UTC
We are currently experiencing an outage to our Drag-and-Drop Editor used by all Simon Mail customers. This is leading to errors creating, editing, and viewing templates in the Drag-and-Drop Editor. Any Simon Mail flows leveraging templates that had already been saved are not impacted and templates are being sent appropriately to customers.
- monitoring Aug 26, 2022, 06:07 PM UTC
The issue has been identified and a fix has been implemented. We are working on a full resolution of any remaining impact.
- resolved Aug 26, 2022, 06:46 PM UTC
This incident has been resolved and the Drag-and-Drop Editor is fully operational.