Simon Data experienced a minor incident on September 9, 2022 affecting Simon Web App, lasting 4h 22m. The incident has been resolved; the full update timeline is below.
Affected components
Simon Web App
Update timeline
- identified Sep 09, 2022, 03:20 PM UTC
We are experiencing sporadic issues with AWS that is leading to intermittent 500 errors for users of the Simon Data application. We have identified the source of this issue and are currently working with AWS to resolve.
- monitoring Sep 09, 2022, 05:57 PM UTC
We are beginning to see improved stability on the AWS system causing the service degradation and are monitoring to see if it persists.
- monitoring Sep 09, 2022, 07:41 PM UTC
We are continuing to monitor for any further issues.
- resolved Sep 09, 2022, 07:42 PM UTC
This incident has been resolved.