Simon Data experienced a major incident on June 13, 2023 affecting Simon Web App and Simon Event Trigger Flows and 1 more component, lasting 5h 57m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jun 13, 2023, 07:37 PM UTC
Our upstream provider, Amazon Web Services (AWS), is currently experiencing an issue which is affecting our services. We are currently looking into this issue in partnership with AWS and will provide updates.
- identified Jun 13, 2023, 08:36 PM UTC
We are continuing to work on a fix for this issue.
- identified Jun 13, 2023, 08:37 PM UTC
We are continuing to work on a fix for this issue.
- identified Jun 13, 2023, 08:56 PM UTC
AWS has started to see signs of recovery which has positively affected Simon components affected. We are continuing to work on this issue in partnership with AWS support.
- identified Jun 13, 2023, 09:25 PM UTC
The AWS outage has been resolved and Simon recovery is on it's way. We are continuing to monitor our systems as components become operational. We will provide more updates as we make progress on recovery efforts.
- identified Jun 13, 2023, 09:51 PM UTC
The AWS outage has been resolved and Simon recovery is on it's way. We are continuing to monitor our systems as components become operational. We will provide more updates as we make progress on recovery efforts.
- identified Jun 13, 2023, 09:55 PM UTC
The AWS outage has been resolved and Simon recovery is on it's way. We are continuing to monitor our systems as components become operational. We will provide more updates as we make progress on recovery efforts.
- monitoring Jun 14, 2023, 01:02 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 14, 2023, 01:35 AM UTC
This incident has been resolved.