Simon Data incident

Simon Mail Outage

Critical Resolved View vendor source →

Simon Data experienced a critical incident on November 30, 2023 affecting Simon Mail (message sending), lasting 3h 44m. The incident has been resolved; the full update timeline is below.

Started
Nov 30, 2023, 04:53 PM UTC
Resolved
Nov 30, 2023, 08:37 PM UTC
Duration
3h 44m
Detected by Pingoru
Nov 30, 2023, 04:53 PM UTC

Affected components

Simon Mail (message sending)

Update timeline

  1. investigating Nov 30, 2023, 04:53 PM UTC

    We are currently investigating a Simon Mail outage. Our team will be providing more information as it becomes available.

  2. identified Nov 30, 2023, 07:01 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Nov 30, 2023, 07:13 PM UTC

    The issue has been identified and we are seeing Simon Mail sends delivering to inboxes. We will let you know once the issue has been fully resolved.

  4. resolved Nov 30, 2023, 08:37 PM UTC

    This incident has been resolved.