Simon Data incident

Audience API unavailable

Major Resolved View vendor source →

Simon Data experienced a major incident on December 11, 2023 affecting Simon Web App and Simon Audience API, lasting 36m. The incident has been resolved; the full update timeline is below.

Started
Dec 11, 2023, 05:07 PM UTC
Resolved
Dec 11, 2023, 05:43 PM UTC
Duration
36m
Detected by Pingoru
Dec 11, 2023, 05:07 PM UTC

Affected components

Simon Web AppSimon Audience API

Update timeline

  1. investigating Dec 11, 2023, 05:07 PM UTC

    We are currently investigating an issue making the Audience API and portions of the UI regarding content blocks/templates unavailable for a subset of our customers.

  2. resolved Dec 11, 2023, 05:43 PM UTC

    This incident has been resolved.