Simon Data incident

Some Event Datasets Experiencing Higher Latency

Major Resolved View vendor source →

Simon Data experienced a major incident on February 29, 2024 affecting Simon Event Trigger Flows, lasting 19h 24m. The incident has been resolved; the full update timeline is below.

Started
Feb 29, 2024, 06:28 PM UTC
Resolved
Mar 01, 2024, 01:52 PM UTC
Duration
19h 24m
Detected by Pingoru
Feb 29, 2024, 06:28 PM UTC

Affected components

Simon Event Trigger Flows

Update timeline

  1. identified Feb 29, 2024, 06:28 PM UTC

    We have identified an issue for some customers that is causing event datasets to have higher latency than normal. Our team has identified the issue and is working on a solution. We will provide updates.

  2. identified Feb 29, 2024, 07:54 PM UTC

    We have implemented a fix and will provide another update once the issue has been resolved.

  3. resolved Mar 01, 2024, 01:52 PM UTC

    This incident has been resolved.