Simon Data incident

Flows Unable to Successfully Sync

Critical Resolved View vendor source →

Simon Data experienced a critical incident on April 23, 2024 affecting Simon Event Trigger Flows and Simon Data Syncs, lasting 6h 6m. The incident has been resolved; the full update timeline is below.

Started
Apr 23, 2024, 07:04 PM UTC
Resolved
Apr 24, 2024, 01:10 AM UTC
Duration
6h 6m
Detected by Pingoru
Apr 23, 2024, 07:04 PM UTC

Affected components

Simon Event Trigger FlowsSimon Data Syncs

Update timeline

  1. investigating Apr 23, 2024, 07:04 PM UTC

    Simon is currently experiencing an issue that is preventing flows from successfully syncing.

  2. monitoring Apr 23, 2024, 07:30 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Apr 23, 2024, 07:33 PM UTC

    We are continuing to monitor for any further issues.

  4. monitoring Apr 23, 2024, 08:55 PM UTC

    We have implemented a fix and are continuing to monitor. Syncs are running successfully with the exception of event triggered syncs. We will continue to provide updates

  5. monitoring Apr 24, 2024, 12:09 AM UTC

    We have implemented a fix and are continuing are monitoring performance.

  6. resolved Apr 24, 2024, 01:10 AM UTC

    This incident has been resolved.